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Freshdesk WordPress Plugin

Updated 6 months ago

https://wordpress.org/plugins/freshdesk-support/

Integrate Freshdesk with WordPress. Manage support tickets, customer interactions, and track your customer support performance directly from your WordPress dashboard.
v. 2.4.1
WordPress ≥ 3.4
PHP ≥ 7.0 ?
2.5 / 5
Free / Paid

Streamline Your WordPress Support with Freshdesk Integration

The official Freshdesk plugin for WordPress seamlessly integrates your website with your Freshdesk helpdesk, creating a unified support experience for you and your customers. This plugin bridges the gap between your WordPress website and your Freshdesk account, enabling you to manage tickets, track customer interactions, and provide efficient support directly from your WordPress dashboard.

Key Features:

  • Ticket Creation: Submit support tickets from your WordPress site with ease. Automatically include relevant information like the user's name, email address, and website URL.
  • Live Chat Integration: Engage visitors with real-time support through Freshdesk's live chat feature. Directly connect with your visitors on your website and provide instant assistance.
  • Knowledge Base Integration: Showcase your Freshdesk knowledge base articles on your WordPress website. Empower users to find answers and solutions independently, reducing ticket volume.
  • Personalized Support: Utilize Freshdesk's automation features to personalize support interactions based on user information. Provide tailored responses and solutions for a better customer experience.
  • Reporting and Analytics: Gain insights into your customer support performance with comprehensive reports from Freshdesk. Understand ticket trends, agent performance, and customer satisfaction.

Benefits:

  • Improved Customer Support: Provide faster and more efficient customer support through direct integration with your WordPress website.
  • Increased Productivity: Streamline workflows and save time by managing all your support activities from one platform.
  • Enhanced Customer Satisfaction: Deliver personalized and proactive support, creating positive experiences for your customers.
  • Data-Driven Insights: Leverage reporting and analytics to make informed decisions about your support strategy.

Install the Freshdesk plugin today and experience the power of a seamless WordPress and Freshdesk integration. Enhance your website's support capabilities and deliver exceptional customer experiences.

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