WordPress Awesome Support Helpdesk Plugin
Updated 2 months ago
https://wordpress.org/plugins/awesome-support/
WordPress Awesome Support provides comprehensive helpdesk and support features for your WordPress website. Offer live chat, knowledge base, ticketing system, and more to enhance customer service. Improve user experience and build stronger customer relationships.
v. 6.3.0
WordPress ≥ 4.0
PHP ≥ 7.0 ?
3.5 / 5
Free / Paid
Streamline your WordPress support with a powerful, user-friendly helpdesk
The WordPress Awesome Support plugin transforms the way you handle support inquiries on your WordPress site. This comprehensive helpdesk solution allows you to easily manage tickets, track customer interactions, and provide efficient support, all within your WordPress dashboard.
Features that empower your support team:
- Ticket Management System: Create, assign, and prioritize support tickets, keeping your team organized and on track.
- Customizable Ticket Forms: Capture relevant information from your customers with customizable ticket forms tailored to your needs.
- Knowledge Base Integration: Link your support tickets to relevant knowledge base articles, empowering customers to find answers themselves.
- Powerful Reporting: Gain valuable insights into your support performance with comprehensive reports on ticket volume, response times, and more.
- User-Friendly Interface: The plugin's intuitive interface makes it easy for both your team and your customers to navigate and interact with the support system.
- Email Notifications: Stay informed with email notifications for new tickets, replies, and updates.
Benefits of using WordPress Awesome Support:
- Improved Customer Satisfaction: Offer a responsive and professional support experience that keeps your customers happy.
- Increased Efficiency: Streamline your support workflows and reduce the time spent on resolving issues.
- Enhanced Team Collaboration: Foster seamless collaboration between your support team members.
- Data-Driven Insights: Make informed decisions about your support strategy based on actionable data.
WordPress Awesome Support is the ideal solution for WordPress website owners seeking to create a robust and efficient support system. Try it today and see how it can enhance your customer service experience.